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Lek implements Nagios/Icinga centralized monitoring system and proactive approach to problem solving

At Lek an effective IT support for manufacturing process is crucial to ensuring business success and maintaining a competitive advantage.

Lek, d. d., a member of Sandoz Group, Novartis' generic division, is a pioneer in the field of biologics and belongs to the second largest generic drug manufacturer in the world. Slovenian, European and global generic pharmaceutical company develops, manufactures and markets efficient, safe and quality medicines - from standard generic to modern biological ones. The forward-looking company is characterized by its dynamic development and internationalization tendencies. Continuous and intensive growth, characterized by Lek's entire history, has escalated even more in the recent years.

The challenge

Effective IT support for manufacturing and business processes is critical to ensure business success and maintaining a competitive advantage. Therefore an effective central control system for controlling the operation of the entire IT infrastructure is needed as it provides support, detects problems and offers immediate issues notifications.

Components

Nagios and Icinga products are used for comprehensive monitoring of IT infrastructure and services. Various open source modules and many own addons were also used.

AKCP controllers are used for facilities and infrastructure monitoring.

Implementation

The first phase saw Nagios software upgrade and migration of controlled components (with data refresh). System facilities received an implementation of AKCP controllers that are used for temperature, humidity and spillage (of water from the cooling system) monitoring. They also control the air conditioning system. Later on we switched to Icinga monitoring software as it has a more user friendly interface and many additional features (compared to basic Nagios solution).

The monitoring system currently watches over about 1,000 components where it monitors more than 1,200 operating parameters. Among the monitored are operations of servers, data silos, operating systems, networks (LAN, WAN), wireless access points, access control units, archiving solutions, document management systems, SCADA systems, uninterruptible power supply...

Advantages

The solution helps to accelerate the detection of problems and errors in controlled devices/systems while providing the necessary tools for immediate action. The selected control solution significantly simplified the discovery of problems and their causes. It also made planning infrastructure upgrades easier. Another important advantage that was noticed by Lek branched IT support for manufacturing and business processes is also easier capacity planning.

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