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Mikropis Holding uses systems solution for more efficient business processes

Mikropis Holding has used the IBM SmartCloud Control Desk solution to achieve cost and time savings as well as the flexibility and connectivity of its business.

Mikropis Holding is a computer company that has been successfully developing  their own business software for over 25 years. Through close collaboration with its clients the company provides solutions that are tailored to the needs and specific business processes. It also takes care of effective integration of new solutions with existing systems of their client.

The challenge

To establish a service center for efficient management of processes while reducing operating costs and maintaining a high level of service quality.

Components

IBM SmartCloud Control Desk solution is used for comprehensive management of services while IBM Maximo Asset Management solution is used for asset management.

Implementation

Implementation was carried out through various stages and steps. The company uses more than 3,700 locations and 38,000 assets. On monthly basis approximately 6,000 service requests are addressed.

Advantages

Solution delivers cost and time savings, business flexibility, compatibility and connectivity of IT solution. Accessibility of data from mobile devices further reduces business risks.

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